Due to the sensitive nature of privacy and data management requests some businesses will deem it necessary to ask for further validation to ensure it really is you making the request. If you feel it is reasonable then you can reply back with the information to the company via your request.
If you need any help with this process feel free to reach out to the Rightly support team here. They will be happy to help!
Rightly is developing its product all the time to ensure any data requests raised via the platform happen as smoothly as possible and without there having to be too much back and forth, if there is an improvement that you spot regarding identification requests we would love to hear your feedback. Just select the 'Feedback' option in the form :)